The purchase of any travel services offered by CebuTours.ph constitutes a contractual arrangement between you and the company, and represents your acceptance of the Company’s Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions before making an actual payment. You are advised to request the latest version of the Terms & Conditions or you may also access the latest version of the Terms & Conditions through www.cebutours.ph/terms-and-conditions/.
TOUR PACKAGE RESERVATION
- Each offer or tour package is available everyday for a private tour, unless travel dates are specified.
- Reservations can be done through online using the reservation form, through our Facebook page, Viber, WhatsApp, website chatbox or through phone call.
- All website rates are inclusive of value added tax and surcharges of CebuTours.ph.
- Rates are based on existing lowest-priced service for every inclusions stated, considering possible and mandated discounts.
- Advance booking is required. A minimum of two (2) days prior to preferred travel dates and is subject for availability.
- Down Payment: Fifty Percent (50%) is required to all reservations for us to confirm your booking.
- Down payments received after office hours are considered next day booking.
- Confirmation email will be sent to your email address specified upon booking to acknowledge the payment and confirmation of your reservation.
- Senior Citizen and/or PWD discounts will apply to entrance fees only. Not applicable to car rental rates if accompanied with Adults and kids.
For all hotel reservations, full payment is required so we can guarantee the room before arrival. Cancellation policy still applies. Published hotel rates in the website are subject to terms & conditions and not applicable during peak season. You can always send us an email for questions about hotel reservations at [email protected]
All package rates are based on rates known at the time of publication. Package rates are per person. CebuTours.ph practices a “No hidden Charge” policy. Price is inclusive of value added tax and surcharges of CebuTours.ph. Prices are subject to change without prior notice, terms & conditions will apply. CebuTours.ph reserves the right to re-price/re-quote for any additional fees that may have incurred (i.e. government taxes, or hotel/airline surcharges or changes in rates).
A refundable and transferable 50% down payment of the total package is required for CebuTours.ph to process the reservation for you. CebuTours.ph accepts payment through:
- Money transfers
- Bank transfers, and
- ONLINE payments using credit cards, debit cards or PayPal (with 5% service charge)
Your booking is not confirmed until the down payment payment is received by CebuTours.ph and you receive a confirmation email from us. Your reservation will likewise be automatically cancelled if the payment required is not received within the specified period and CebuTours.ph reserves the right to apply cancellation charges if necessary. Price is guaranteed upon receipt of the down payment.
MONEY TRANSFER or BANK TRANSFER is highly recommended but if you wish to make an ONLINE payment, please specify that during reservation. Invoice (or link to the invoice) will be sent through email after we receive your reservation from our website. You can use the link of the invoice to pay using credit card / debit card or PayPal. A 5% service charge of the due amount will be added for ONLINE payments.
Please review and verify your statement invoice thoroughly and contact CebuTours.ph immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. CebuTours.ph cannot accept responsibility if we are not notified of inaccuracies within 5 days after sending out the invoice. In the case of billing errors, CebuTours.ph reserves the right to re-invoice you with correct pricing.
CebuTours.ph is not responsible for cancelled package reservations in the event down payment is not received before the travel date.
CANCELLATIONS AND REFUNDS
If a booking cancellation is received by CebuTours.ph at least 2 days before date of travel, 80% of the paid down payment WILL BE REFUNDED. Cancellations received less than 2 days or 48 hours will not be honored and will not be refunded.
CebuTours.ph reserves the right to cancel confirmed tours in the event of natural phenomenon or mandated government cancellations. Guests will be entitled for a refund (minus 10% service charges) or will be able to move their booking to a later date depending on the availability of the tour.
CebuTours.ph reserves the right to cancel the tour or for any member of the group without refund if found not physically fit (i.e. not feeling well, drunk, etc) to do the activity, like Canyoneering while the tour has started.
NO REFUNDS will be provided by CebuTours.ph for cancellation of other members of the group, portions of trips missed due to cancelled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is CebuTours.ph responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
There are NO REFUNDS for unused transport, entrance fees, hotels, and tours. In case you have to withdraw from tour after it has begun due to some reasons, we regret to inform you that we will not be able to make any refund for absences from the tour. Supplier’s terms & conditions apply.
Refunds will usually take 30-40 business days depending on the approval of the Finance Head.
NO SIGHTSEEING POLICY
There is 1% possibility that whale sharks may not be seen during the tour due to unpredictable nature, inclement weather and other environmental factors that beyond our control. We regret to inform you that there will be no refund on the transportation charges.
Necessary penalty charge may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking.
Confirmed reservations are transferable, change to another name and/or destination is permitted unless the change increase the value of booking. Confirmed reservations may also be revised or adjusted if there are increase of entrance fees to their destinations and/or fees for meals (if applicable) which should be shouldered by the guests for their own consumption as per our price policy.
Prices in our website are at discounted rates. We have different tour packages found at www.cebutours.ph/packages/ which you can prebook online. Should you decide to add an activity and/or side trips on the day of the tour, it will be added as regular rates and the prices on our website of the same package will be disregarded.
Please be aware that during your tour booked by CebuTours.ph, certain risks and dangers may arise beyond our control, including but not limited to:
- the hazards of traveling in undeveloped areas;
- travel by boat, train, automobile, aircraft, or other means of transportation;
- forces of nature;
- political unrest;
- acts of lawlessness or terrorism;
- and accident or illness in remote regions without means of rapid evacuation or medical facilities.
CebuTours.ph will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While CebuTours.ph will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour you agree that you will hold CebuTours.ph harmless regarding any provision of medical care or the adequacy of any care rendered.
The content found on www.cebutours.ph (including but not limited to images, computer code, packages, rates, etc.) is the copyrights of either:
a) CebuTours.ph or
b) The product’s respective owner
If you would like to use images, packages, rates, codes, or other content available on this website, simply contact us for permission. Any unauthorized copying of reserved works in any form is strictly prohibited.
Data that is collected on this website is usually not personally identifiable information, and will never be shared with anyone outside of CebuTours.ph without your written consent. For more details, please visit this link —-> www.cebutours.ph/privacy-policy.
“Last Updated on December 31, 2018 11:59 PM. CebuTours.ph reserves the right to change or modify the Terms & Conditions without prior notice.”